Need more details... First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
Hello, @user_qh2o47. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with the modem. If this is still the case, could you let us know what lights you're seeing on the device currently, so we can determine what may be going on?
EG
Expert
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121.5K Messages
2 days ago
Need more details... First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityFrank
Official Employee
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2.7K Messages
4 hours ago
Hello, @user_qh2o47. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with the modem. If this is still the case, could you let us know what lights you're seeing on the device currently, so we can determine what may be going on?
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EG
Expert
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121.5K Messages
1 hour ago
@XfinityFrank
Sounds familiar guy.......
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EG
Expert
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121.5K Messages
1 hour ago
@user_qh2o47
My questions ?
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