1 Message
Modem won't turn on
The answering maching said that a techinican will come out at 1 am on May 30, 2024. Then the app said that there is no outage in my area....my modem will not turn on and I've tried troubleshooting at least ten times...xfinity, please help!
XfinityNicolas
Official Employee
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1.1K Messages
11 months ago
Hey user_qwtm9m, thanks for reaching out to Xfinity Support on our forums. Was your modem taken care of during the appointment or by other means? Just a heads up, if you ever need us in the future, sections of the forums are designed for the community to be able to help and provide their experience. Posts in those sections don't alert us for 48 hours so we don't interfere. If you ever need an employee's help, the customer service section will notify us right away.
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