modem offline

Thanks for taking the time to reach out, user_bbqqy7! Are all your services still out?

@user_bbqqy7  First. Check here for official info on any possible local outages;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps