Visitor

 • 

1 Message

Friday, October 17th, 2025

Modem not connecting

On app it says finish set up, then goes back to setup screen 

Oldest First
Selected Oldest First

Expert

 • 

114K Messages

12 hours ago

I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.

forum icon

New to the Community?

Start Here