Visitor
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3 Messages
Modem losing connection over 100 times a day
Since trucks have been in and out of the neighborhood over the last week, starting yesterday at around 5pm the internet has been dropping every 4-5 minutes and lasts 2-3 minutes. The connection is basically unusable and I'm having to tether my phone. The modem reports constant connection loss, this is not a Wi-Fi issue.
Of course the agent says everything is working splendid! No problems here!
I finally got it to run a check while there was a problem and it scheduled a tech for TOMORROW.
I called and after fighting with the phone system for 10 minutes I finally got to an agent who said they can't move the appointment up.
How does a customer who does not have usable internet NOT take priority enough to get a same day tech appointment??????
XfinityPeterH
Official Employee
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1.9K Messages
30 days ago
I can understand how incredibly frustrating it must be to deal with such frequent internet outages, especially when you rely on a stable connection. It’s concerning to hear about the issues you’re facing, and I want to ensure we get this resolved for you as quickly as possible.
Could you please send us a Direct Message with your name and address? This will allow us to look into your account details and escalate the issue to prioritize your service restoration.
Thank you for your patience as we work to resolve this.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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