Visitor
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1 Message
Modem is not connecting
This has been going on sporadically for the last couple months where I'd need to reset the router, but a couple hours ago, it cut out and it's not logging back in. It just blinks endlessly. It was solid red before I unplugged it. There isn't a service outage in my area according to xfinity. But there was one last night around the same time that lasted until 8am. I've gone through the troubleshooting steps a few times and when it gets to the part that says it's checking if the modem is connected, it just stays there indefinitely. 10 minutes isn't too long to know it ain't gonna connect?
BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Network connection problems are often due to poor coax connections or damaged coax cable, usually in or near your home.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CCChe
Official Employee
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6.9K Messages
3 years ago
Hello @user_732462! The information provided by BruceW is correct. I wanted to check in to see if you are still having issues with your modem, or if you've got taken care of already?
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