U

Visitor

 • 

2 Messages

Sun, Jun 13, 2021 12:06 AM

Modem dropping connectiion when downloading

Ever since I upgraded to 600 Mbs my internet has been dropping connection when downloading large files, 

with errors in the log. any help would be apricated.

 

  Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established   Notice (6)   Honoring MDD; IP provisioning mode = IPv6
    15:16:09
Sat Jun 12 2021
  Notice (6)   DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    15:16:26
Sat Jun 12 2021
  Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    15:17:28
Sat Jun 12 2021
  Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:22:15
Sat Jun 12 2021
  Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 43; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 5 543.0 3.8 40.6 44 0
   2 Locked QAM256 1 519.0 3.1 39.3 87 0
   3 Locked QAM256 2 525.0 3.1 39.5 26 0
   4 Locked QAM256 3 531.0 3.4 40.8 52 0
   5 Locked QAM256 4 537.0 3.6 39.5 38 0
   6 Locked QAM256 6 555.0 3.9 39.7 34 0
   7 Locked QAM256 7 561.0 4.3 40.4 41 0
   8 Locked QAM256 8 567.0 5.0 39.5 30 0
   9 Locked QAM256 9 573.0 5.3 40.4 32 0
   10 Locked QAM256 10 579.0 5.0 39.6 28 0
   11 Locked QAM256 11 585.0 5.0 39.5 10 0
   12 Locked QAM256 12 591.0 4.3 40.0 13 0
   13 Locked QAM256 13 597.0 3.3 39.5 30 0
   14 Locked QAM256 14 603.0 2.7 39.6 28 0
   15 Locked QAM256 15 609.0 2.4 38.8 39 0
   16 Locked QAM256 16 615.0 2.4 39.1 29 0
   17 Locked QAM256 17 621.0 2.6 39.2 16 0
   18 Locked QAM256 18 627.0 3.2 38.9 17 0
   19 Locked QAM256 19 633.0 3.1 39.7 30 0
   20 Locked OFDM PLC 31 762.0 4.0 40.1 61294146 0
   21 Locked QAM256 32 489.0 4.1 39.2 109 0
   22 Locked QAM256 33 495.0 3.8 39.2 77 0
   23 Locked QAM256 34 507.0 3.7 39.7 65 0
   24 Locked QAM256 35 513.0 3.6 39.5 100 0
   25 Locked QAM256 38 465.0 3.7 40.5 169 0
   26 Locked QAM256 39 471.0 3.9 40.8 338 0
   27 Locked QAM256 40 477.0 3.8 39.1 148 0
   28 Locked QAM256 41 483.0 3.9 40.7 113 0
   29 Locked QAM256 42 441.0 3.6 40.7 404 0
   30 Locked QAM256 43 447.0 3.7 41.0 3213 10226
   31 Locked QAM256 44 453.0 3.8 39.5 316 0
   32 Locked QAM256 45 459.0 3.6 39.3 294 0
This post was escalated on June 13, 2021 by EG

Responses

EG

Expert

 • 

88K Messages

2 m ago

Please also post the upstream power level figures.

Visitor

 • 

2 Messages

2 m ago

 Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 35.6 43.0
   2 Locked SC-QAM 2 5120 29.2 42.8
   3 Locked SC-QAM 3 5120 22.8 42.3
   4 Locked SC-QAM 4 5120 16.4 42.0
   5 Locked SC-QAM 5 1280 39.6 43.3

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