Thank you @user_pnbr09 for reaching out on our Xfinity Community forums.
As @EG has already helpfully pointed out, to help narrow down what's happening, can you let us know what lights, if any, you currently see on the modem?
Also, have you had a chance to run a diagnostic through the Xfinity App? If not, please log in, go to the Wi-Fi tab, select Troubleshoot, and let us know what results or messages the test provides. That information will help us determine the next best steps.
EG
Expert
•
120.6K Messages
1 day ago
Is / are the light / lights on the modem lit steadily, or are they blinking (what color)?
0
0
XfinityCliff
Official Employee
•
588 Messages
2 hours ago
Thank you @user_pnbr09 for reaching out on our Xfinity Community forums.
As @EG has already helpfully pointed out, to help narrow down what's happening, can you let us know what lights, if any, you currently see on the modem?
Also, have you had a chance to run a diagnostic through the Xfinity App? If not, please log in, go to the Wi-Fi tab, select Troubleshoot, and let us know what results or messages the test provides. That information will help us determine the next best steps.
0
0