Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Greetings @user_f073zt thank you so much for using our Forums to contact our Xfinity Support Team and we are sorry to hear about the issues with your modem. Please send us a DM with your full name and service address so we can dig into the issue. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
•
110.1K Messages
1 year ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityJorge
Official Employee
•
2.1K Messages
1 year ago
Greetings @user_f073zt thank you so much for using our Forums to contact our Xfinity Support Team and we are sorry to hear about the issues with your modem. Please send us a DM with your full name and service address so we can dig into the issue. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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0
EG
Expert
•
110.1K Messages
1 year ago
@user_f073zt
Have you had a chance to try that test ? Please post with an update right here on these public help forms. There is no need to go private yet.......
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