Regular Visitor
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3 Messages
MOCA
The Moka LED on my Arris SURFboard® SVG2482AC is off.
The instruction manual states that Comcast should install the interface.
MoCA LED: ON – MoCA is enabled OFF – MoCA is disabled
Note: This is a Comcast feature along with other components that Comcast must install.
How do I get this done? I need to use MOCA with my TIVO mini
Thanks
user_c591ae
Visitor
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2 Messages
4 years ago
Did you ever get this fixed?
My MOKA for my Tivo Mini with an Arris modem worked perfectly until Xfinity temporarily supplied me with their rental modem. I got my Arris modem to work again and Xfinity reprovisioned the Arris modem back into their system. Everything works OK EXCEPT when I click enable, then apply to MOKA settings in my Arris admin, the MOKA light never comes on, I lose internet (I waited 45 minutes and nothing happened).
I have to reset to get the internet back, but after trying to enable MOKA again 7-8 times, it just doesn't happen yet this same modem worked fine with MOKA for several years and up until this past Monday!
Xfinity says they do not do anything on their end, it is just something the customer enables on their modem.
Arris has no idea, but is escalating this but do not have much help they can correct this.
Is there anyone here that knows why it is no longer enabling and what I can do to get it to enable MOKA again?
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