Visitor
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1 Message
MoCa won't show being enabled on gateway
My XB gateway's built-in MoCA keeps auto-disabling due to a background firmware conflict. I already have a physical PoE filter installed. I need an official Xfinity employee to open a ticket to whitelist my gateway profile so the cloud controller stops sending disable commands.
The MoCa was showing up as enabled until I attempted to disable it and it will not re-enable. I have a MoCa adapter in my bedroom with all the lights on, signal, connection etc. The issue is the gateway has MoCa disabled no matter what I do. I've had a tech come out and he had changed the splitter but was unable to answer my questions about why the gateway continues to show MoCa disabled. I'm becoming very annoyed with this. I should be getting 800mbs speed (which I was when MoCa was enabled on the gateway) but I only get 70mbs on wifi.
XfinityJanelle
Official Employee
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2.3K Messages
1 hour ago
Hey @user_t20pze , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your gateway. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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