MoCA not working after router reboot/reset

I have a TG4482A router installed about 1 month ago (new customer)

I have 4 MoCA adaptors and all connections were working perfectly

The router was reset by mistake.

I Enable the MoCA feature, rebooted, unplugged and plugged back in but I am not longer to connect to the router via the devices that are hardwired to to the MoCA adaptors.

After the reboot, I did notice that the MoCA option is enabled but there are no MoCA devices connected to the router.

Any direction would be greatly appreciated.

Responses

U

user_ukhqg0

8 Messages

8 days ago

Just as an update, I did reboot and reset one of the MoCA adapter, but it was still not seen via the router GUI

2

0

Hey there, user_ukhqg0, thanks for reaching out through Xfinity Forums regarding your account. We truly appreciate you being a new customer! We would be happy to help with your set up. Have you tried toggling your MoCA feature off and back on to see if that helps with getting you connected again? Do you have your MoCA Privacy Disable?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

U

user_ukhqg0

8 Messages

I have toggled multiple times in addition to rebooting... I do not see where I can set the MoCA Privacy Disable, please share what drop down this option is located under

Like

Reply

2 days ago

0

Your Home Network

user_ukhqg0

MoCA not working after router reboot/reset

Was this helpful?

user_ukhqg0

XfinityJeniece

user_ukhqg0

New to the Community?