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Tritton79
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Saturday, August 17th, 2024 10:47 PM

MoCA Enable on XB7 Gateway but No Devices Connected

Hello. 

I enable MoCa on XB7 Gateway, then I bought an ASUS 2.5G adapter. As you can see in the photo, Moca is "Status: unconnected no devices" . Does anyone have a solution for this ?

Thanks

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2 months ago

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EG

Expert

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107.2K Messages

3 months ago

Is there a non MoCA complient splitter in between these two devices ? If so, there needs to be a MoCA capable splitter (5-1675  MHz) in between them.

(edited)

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Tritton79

5 Messages

@EG​ Hello there.

Thank you for the response and instruction. Let me take care of that and see how it goes.

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3 months ago

XfinityDilary

Official Employee

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1.8K Messages

 

Tritton79 Thanks for posting on our community forums. I'm glad @EG was able to provide a recommendation. Thanks for your help EG! Did that help? 

 

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3 months ago

Tritton79

5 Messages

@EG​ Hello again.

i just noticed i have this splitter installed by Xfinity. I painted with color to explained it easier.

The yellow cable is coming from the wall (the internet signal). 

The blue is connected to the a power adaptor(when I unplug it internet signal is lost).

The green is connected to the modem.

so where on this set up should the 5-6175 splitter be added to ?

Thanks

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3 months ago

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Tritton79

5 Messages

@XfinityDilary​ 

Hello there.

Any suggestions on how I could set up the Moca splitter ?

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2 months ago

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XfinityArmand

Official Employee

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1.9K Messages

Hi there @Tritton79!  Thank you so much for taking the time to reach out to Xfinity Support.  We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service.  No worries!  You have reached out to the right team to help get things squared away.  So that we can get started, please feel free to shoot us a private message so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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107.2K Messages

2 months ago

@Tritton79 

That pictured power inserter may be powering a drop amplifier on the coax line that isn't MoCA compliant. Is there an amp present ? If so, what is the make and model number of it ?

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