Visitor
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1 Message
Missing Required Option 82/24
Hello! I have been experiencing ongoing intermittent issues where my internet would disconnect throughout the day, which has been happening for the past week.
My modem is in bridge mode, if that helps.
Troubleshooting Logs
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 19:09:41 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 19:09:41 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 18:48:00 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 17:59:52 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 17:59:52 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 17:47:07 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 16:55:54 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 16:55:54 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 16:44:46 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 15:49:48 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 15:49:48 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 15:43:08 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 14:40:28 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 14:40:28 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 14:39:42 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 13:40:28 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 13:40:28 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 13:30:55 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 | 2026/9/15 12:40:28 | Critical |
| DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 24 | 2026/9/15 12:40:28 | Critical |
EG
Expert
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121.2K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAldrik
Official Employee
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2.7K Messages
16 hours ago
Good evening @user_vt2xbe! Thank you for reaching out to us, intermittent issues can be quite the bother! I see EG also shared a useful thread on troubleshooting connection issues.
For troubleshooting purposes, are you seeing this happen on all device at the same time or on certain devices? Is this happening on wireless connections, hardwired connection with an ethernet cable, or both?
PS thank you for your help @EG!
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EG
Expert
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121.2K Messages
5 hours ago
@user_vt2xbe
Have you had a chance to see if any of those troubleshooting tips apply ?
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