Visitor
•
1 Message
Micro outages
I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on the phone or through the chat function because the diagnostic tests show I have Internet and there is no local “outage”. By the diagnostic tests fail to pick up repeated micro outages. I need a technician to come out to check noise and signal leveles.


EG
Expert
•
115.6K Messages
9 hours ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0