Visitor
•
1 Message
MDD Message Timeout
The issue started recently, but I noticed our WiFi speeds had slowed down significantly, and our pings had skyrocketed. I tried everything from restarting and resetting our modem and router. I got new cables, but it seems to be nothing on our end. Digging around in our modem's event log showed warnings that popped up around every minute, saying "MDD message timeout." I've seen a different forum post on the same topic, and it turned out to be an Xfinity issue.
I have a Netgear CM1200 and use the Google Nest Wifi Router.
Beyond the technical issues, though, I have been trying to reach someone at Xfinity about this issue for the past 2 days and have just been stuck in an automated loop of "Restart your modem" and come back in 10 minutes while our internet has been unusable. I would appreciate any help I can get.
BruceW
Gold Problem Solver
•
26.3K Messages
2 years ago
Network connection problems like this are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem from http://192.168.100.1:
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit ($70-$100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0
CCTambrey
Gold Problem Solver
•
3.4K Messages
2 years ago
Hello @user_80d7eb ! We appreciate you taking the time to reach out to us here on the Xfinity Forums for support. I wanted to check in quickly to see if the information BruceW provided helped, or if you could still use some additional support? We would love to help and look forward to your reply. :)
0
0