1 Message
mb8611
Hi. I purchased a MB8611 modem. Pulling up the software page it seems clear event though it's supposed to be a docsis 3.1 modem, it isn't. Could this be updated?
| Cable Specification Version | DOCSIS 3.0 |  |
| Hardware Version | V1.0 | |
| Software Version | 7621-5.7.1.10 |
BruceW
Gold Problem Solver
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26K Messages
2 months ago
I don't know what's happening here, but the stats you posted are for a 24 channel Motorola MB7621 modem, not an 8611. You can't "update" a 7621 to an 8611. They're two very different modems.
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XfinityFrank
Official Employee
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1K Messages
2 months ago
Hello there, @user_6l2jk5! Thanks for reaching out to us here on the Community Forums. There seems to be a discrepancy there as @BruceW has mentioned. Could you tell us how you retrieved this information? Also, with devices on our network, resetting the power for the modem/gateway will prompt the system to send the latest software.
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