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luke_would_like_interwebs_plox
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5 Messages

Thursday, February 2nd, 2023 5:51 AM

MB8600 Dropping Internet Connection Daily

​Hello,​

​I have the 200 mbps internet plan from Xfinity.​

​Xfinity sent me an email last month informing me that my (DOCSIS 3.0, Zoom Cable Modem 3.0 Series 1094) router will no longer be supported after mid-March. I have had no issues whatsoever with my internet connection with this router.​

​I recently purchased an Xfinity-approved DOCSIS 3.1 router, the Motorola MB8600. However, the connection randomly drops about once per day.​

​I have tried plugging directly into the router via an ethernet cable to confirm that the modem no longer has access to the internet, so I don't think the issue has anything to do with my router (which has also worked flawlessly for years). I can resolve the outage by restarting the modem, either using the power switch on the device, or via the Xfinity app. During the outages, the Xfinity app reports that the router is connected with no issues.​

​Thank you for your attention. Please let me know if there is any information I can provide to assist with the diagnosis.​

Question

 • 

Updated 

2 months ago

143

5

0

EG

Expert

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98.2K Messages

2 months ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1  

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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luke_would_like_interwebs_plox

Visitor

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5 Messages

2 months ago

Hi EG, thanks for the reply.

Here's the requested info:

Downstream

 Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 44 687.0 1.7 40.2 0 0
   2 Locked QAM256 17 525.0 0.8 40.3 0 0
   3 Locked QAM256 18 531.0 0.9 40.4 0 0
   4 Locked QAM256 19 537.0 0.6 40.3 0 0
   5 Locked QAM256 20 543.0 0.7 40.1 0 0
   6 Locked QAM256 21 549.0 0.6 40.0 0 0
   7 Locked QAM256 22 555.0 1.2 40.7 0 0
   8 Locked QAM256 23 561.0 1.7 40.3 0 0
   9 Locked QAM256 24 567.0 2.4 40.6 0 0
   10 Locked QAM256 25 573.0 2.6 41.3 0 0
   11 Locked QAM256 26 579.0 3.0 41.2 0 0
   12 Locked QAM256 27 585.0 2.6 41.0 0 0
   13 Locked QAM256 28 591.0 2.3 41.1 0 0
   14 Locked QAM256 29 597.0 2.1 41.0 0 0
   15 Locked QAM256 30 603.0 2.0 40.5 0 0
   16 Locked QAM256 31 609.0 2.0 40.7 0 0
   17 Locked QAM256 32 615.0 2.2 40.3 0 0
   18 Locked QAM256 33 621.0 2.4 40.9 0 0
   19 Locked QAM256 34 627.0 2.6 41.0 0 0
   20 Locked QAM256 35 633.0 2.6 41.0 0 0
   21 Locked QAM256 36 639.0 2.5 40.9 0 0
   22 Locked QAM256 37 645.0 2.4 40.8 0 0
   23 Locked QAM256 38 651.0 2.3 40.2 0 0
   24 Locked QAM256 39 657.0 2.2 40.5 0 0
   25 Locked QAM256 40 663.0 2.2 40.7 0 0
   26 Locked QAM256 41 669.0 2.1 40.5 55 78
   27 Locked QAM256 42 675.0 1.9 40.1 608 96
   28 Locked QAM256 43 681.0 1.9 40.2 413 100
   29 Locked QAM256 45 693.0 2.2 40.3 0 0
   30 Locked QAM256 46 699.0 2.1 40.5 0 0
   31 Locked QAM256 47 705.0 2.4 40.4 46165 60019
   32 Locked OFDM PLC 48 805.0 1.6 36.4 508487217

180781

Upstream

   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 2560 10.4 43.8
   2 Locked SC-QAM 2 5120 16.4 43.3
   3 Locked SC-QAM 3 5120 22.8 42.0
   4 Locked SC-QAM 4 5120 29.2 42.3
   5 Locked SC-QAM 5 5120 35.6 41.3
   6 Locked SC-QAM 6 2560 40.4 41.5

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EG

Expert

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98.2K Messages

2 months ago

The signal stats were very good at that snapshot in time. Are there any modem RF error log entries being shown ? If so, please post them as well in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.

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luke_would_like_interwebs_plox

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5 Messages

2 months ago

    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    18:55:52
Sun Jan 29 2023         Critical (3)        Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    20:08:03
Mon Jan 30 2023         Critical (3)        Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
    Time Not Established
        Critical (3)        SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz.
    Time Not Established
        Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    Time Not Established
        Notice (6)      Honoring MDD; IP provisioning mode = IPv6
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
    Time Not Established
        Critical (3)        CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
    Time Not Established
        Critical (3)        CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
    10:51:00
Thu Feb 2 2023      Notice (6)      DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:00
Thu Feb 2 2023      Critical (3)        SYNC Timing Synchronization failure - Loss of Sync;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:07
Thu Feb 2 2023      Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:07
Thu Feb 2 2023      Warning (5)     RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:07
Thu Feb 2 2023      Warning (5)     Dynamic Range Window violation
    10:51:07
Thu Feb 2 2023      Warning (5)     RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:07
Thu Feb 2 2023      Warning (5)     Dynamic Range Window violation
    10:51:07
Thu Feb 2 2023      Warning (5)     RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    10:51:07
Thu Feb 2 2023      Warning (5)     Dynamic Range Window violation
    10:51:09
Thu Feb 2 2023      Critical (3)        No Ranging Response received - T3 time-out;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    13:06:55
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    13:17:02
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    13:17:20
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    13:45:41
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    15:37:48
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    15:47:31
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    15:57:20
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    16:03:57
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    16:15:02
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    16:17:03
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    21:55:47
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    22:00:19
Thu Feb 2 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    04:47:00
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    04:47:07
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    04:49:40
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: N/A.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    04:51:46
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    07:07:19
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    08:06:23
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    11:11:19
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;
    11:29:16
Fri Feb 3 2023      Notice (6)      CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC[REDACTED]; OFDM/OFDMA Profile ID: 3.;CM-MAC[REDACTED];CMTS-MAC[REDACTED];CM-QOS=1.1;CM-VER=3.1;

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luke_would_like_interwebs_plox

Visitor

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5 Messages

2 months ago

No issues with the internet connection yet today (2/3/2023) nor were there issues yesterday (2/2/2023). Last outage was Wednesday evening (2/1/2023). I also swapped which of the two coax cable outlets that the router was connected to on Wednesday night, so it's possible that has solved the issue if you are not seeing any problems since 2/1/2023 in the logs.

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XfinityDanielC

Official Employee

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543 Messages

 

@luke_would_like_interwebs_plox I'm glad to hear that everything has been up and running since the beginning of the month. Should you run into any additional issues please let us know. 

 

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2 months ago

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