‎luke_would_like_interwebs_plox | Xfinity Community Forum

One TV Box Showing "Status Unavailable" on website and unable to remotely restart

I have 4 TV boxes. On the Xfinity website, three show up as "Conncected" but the Xi6 box in the primary bedroom shows up as "Status Unavailable". The box seems to be working just fine, but I also noticed that if I tried to restart that box using the Xfinity website that I get a message saying "We Co

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One TV Box Showing "Status Unavailable" on website and unable to remotely restart

I have 4 TV boxes. On the Xfinity website, three show up as "Conncected" but the Xi6 box in the primary bedroom shows up as "Status Unavailable". The box seems to be working just fine, but I also noticed that if I tried to restart that box using the Xfinity website that I get a message saying "We Co

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SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

Having Xfinity employees come on here and suggest that the problem is due to bad connections, the use of sound bars, or anything else other than Xfinity equipment is disingenuous. Given all the comments here and the solutions people have attempted t

SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

Definitely still happening for me too. Seems that when you change channels there is a several second audio dropout within the first minute of being on that new channel. After that there are occasional further audio dropouts but they are not consiste

SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

I don't know for sure, but the problem with WBZ may be different than the overall problem with audio dropouts. The reason I say this is becuase WBZ is having longer audio dropouts than on other channels and there also seems to be some video issues w

SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

Are you sure it is only CBS? I am getting soudn drops on other channels, too, but they don't last as long. Xfinity has known about this problem for literally 5-6 years as I was part of a program where they would send upgrades through the boxes

SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

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SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

Same here and this is an issue that has been prevalent for years. Sometimes it’s more constant. Watching The Sun Bowl on CBS HD in Boston area. Sound drops have occurred numerous times lasting 5-10 seconds each. These sound dropouts last

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