Massive data spike

@user_55thnm, Thank you for bringing this to our attention, and I truly appreciate you sharing your experience with us. I understand how frustrating this must be, especially since you've been a loyal customer for 6.5 years, and this change occurred after your move. I’m here to help you get to the bottom of this. We are limited regarding what we can see as far as what device is using the data, but we can review overall usage. The best route would to be speak with our Customer Security Assurance Team. They can be reached at our support line at 1-800-Xfinity to address your concerns if you feel the reporting is incorrect. Have you been monitoring your daily usage of the Xfinity App? Have you seen more usage on certain days than on others?

Hi @Roderic Thank you for reaching out on the Xfinity Community Forums. We are limited regarding what we can see as far as what device is using the data, but we can review overall usage. The best route would to be speak with our Customer Security Assurance Team. They can be reached at our support line at 1-800-Xfinity to address your concerns if you feel the reporting is incorrect. Once you reach out via 1-800-Xfinity, you will need to be asked to be transferred to the customer security team for abnormal data spikes.