J

Visitor

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1 Message

Wed, Jul 28, 2021 6:06 AM

Lower download speed than expected

I’ve had the xfinity unlimited data plan for a little over a year now. The download speed is supposed to be up to 1200Mbps, but when my download speed is only up to 30-40Mbps MAX. I upgraded my modem with xfinity recently. it is in the most centralized part of my home & is off the ground & yet my internet speed is still slow. I’ve restarted the new & old modems and unplugged them many times and it is still not any better; same. SLOW. speed. Is this or has this ever happened to anyone else? 

Responses

Official Employee

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48 Messages

2 m ago

Hello @jrenee93, thank you for taking the time to reach out to us on the forums I hope you are having a fantastic day so far! I am sorry to hear you are experiencing these speed issues, as this is not the experience we want you to have as a valued member of the Xfinity family. I know right now the internet is more vital than ever and you have reached the right team to help get this resolved.

 

Can you send me a private message with your first and last name and address so I can assist with this? 

(edited)

EG

Expert

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89.2K Messages

2 m ago

@jrenee93 @XfinitySean 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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