Visitor
•
1 Message
Low SNR levels and uncorrected Codewords
I have gig internet through Xfinity which (for the most part) has been great. Recently I have
Low SNR levels on channels 24 ( 28.4 ) and 32 ( 26.9 ) along with LOTS of uncorrected Codewords on those channels.
I have checked all connections, and everything looks good on my end. It recently got very cold here in Minnesota - could there be an issue at the pedestal in my front yard where the xfinity cable connects to my home?
Any help would be appreciated.
BruceW
Gold Problem Solver
•
26.3K Messages
4 months ago
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinityChelseaB
Official Employee
•
1.6K Messages
4 months ago
Hello @user_krl219, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0
EG
Expert
•
109.9K Messages
4 months ago
@user_krl219 @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0