Visitor

 • 

3 Messages

Thursday, June 4th, 2026 12:30 PM

Low Internet Speeds with Mesh Network

I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity Gateway to the mesh network is still good (over 800Mbs). I've tried disconnecting/unplugging both the Xfinity Gateway and the Google Nest devices and restarting with no success. I've also disconnected my Google Nest mesh network and tried to re-setup up my Xfinity Gateway through the app "Activate WiFi and more" section with no success. I would like to troubleshoot further, but I no longer have access to the Admin Tool through http://10.0.0.1. I also cannot "Allow Admin Tool access" through the Xfinity app because my app screen doesn't have the buttons (photo attached)

for "View WiFi Equipment" or "Advanced Settings". The Xfinity Assistant has been less that helpful and I've been unable to connect to a live agent so far.

Oldest First
Selected Oldest First

Visitor

 • 

3 Messages

1 day ago

Resolved, I had to factory reset my Xfinity Gateway and re-set it up as a router to be able to allow access to the "Admin Tool".

Expert

 • 

118.3K Messages

22 hours ago

@user_tw86j 

Question please. What did you do to correct the original speed issue after you re-set it up as a router and got access to the admin tool ?

Visitor

 • 

3 Messages

I also factory reset the mesh network and reconnected to the Xfinity Gateway with bridge mode enabled like before. This seemed to improve speeds some (from 100Mbps to 400Mbps) but still lower than I would like. I don't know if my current mesh network is getting too old, but I think I might update it to see if speeds improve.

Official Employee

 • 

788 Messages

3 hours ago

Hi @user_tw86j, thanks for taking the time to share the fix that worked for you in getting that allow admin tool access button to appear in the Xfinity app. I'm glad the factory reset improved things as well! Have you attempted to test speeds from your Xfinity gateway hardwired directly to your devices, it could help during the process of elimination? 

The admin tool is pretty helpful, I'd recommend checking out our Internet troubleshooting guide. Please be sure to let us know of any findings as we are here to help! 

forum icon

New to the Community?

Start Here