Visitor
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1 Message
Lost of Signal
I am working from home and mostly my job is via virtual with courts and I do get low and disconnect or freeze while on video calls, requesting to change my modem as it keeps getting low signal
Visitor
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1 Message
I am working from home and mostly my job is via virtual with courts and I do get low and disconnect or freeze while on video calls, requesting to change my modem as it keeps getting low signal
EG
Expert
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120.1K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityBenjaminM
Official Employee
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3.2K Messages
3 hours ago
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EG
Expert
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120.1K Messages
3 hours ago
@user_be3n2j Have you had a chance to see if any of those troubleshooting tips apply ?
@XfinityBenjaminM wrote: "Do you notice connection struggles when you are both wired and using your WiFi?"
That's covered in the tips link that I posted.....
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