Hey @user_96wkvo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the troubleshooting of the Xfinity Internet connection. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs. Let's go ahead and take a look at some things.
What are some troubleshooting steps you have taken to attempt and resolve the issue? When the Internet stops working, what is the LED light on the modem doing? Are you experiencing issues with a specific device or network (hardwired or wireless devices only)?
We highly recommend viewing our 'Tips for troubleshooting your Xfinity Internet connection' knowledge base article which goes over some great troubleshooting steps and things to look out for with the modem. If still experiencing issues, could you please follow the steps under the "Check your signal levels" and share what your modem is currently sending/receiving?
XfinityDemitrius
Official Employee
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2.3K Messages
4 hours ago
Hey @user_96wkvo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the troubleshooting of the Xfinity Internet connection. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs. Let's go ahead and take a look at some things.
What are some troubleshooting steps you have taken to attempt and resolve the issue? When the Internet stops working, what is the LED light on the modem doing? Are you experiencing issues with a specific device or network (hardwired or wireless devices only)?
We highly recommend viewing our 'Tips for troubleshooting your Xfinity Internet connection' knowledge base article which goes over some great troubleshooting steps and things to look out for with the modem. If still experiencing issues, could you please follow the steps under the "Check your signal levels" and share what your modem is currently sending/receiving?
In order to access the Admin GUI on an Xfinity xFi Gateway, you would first need to enable to feature using the Xfinity App by following the steps on our 'Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app' support page.
We hope to hear from you soon.
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EG
Expert
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115.1K Messages
4 hours ago
@user_96wkvo
First. Check here for info about any possible wide area outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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