Frequent Visitor
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LOSING PACKETS INTERMITTENTLY CAX80 netgear
LOSING PACKETS INTERMITTENTLY CAX80, impossible to browse net or do anything else on that matter
Startup Procedure
Acquire Downstream Channel: 507 MHz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 20 507000000 Hz 1.2 dBmV 42.4 dB 281 46
2 Locked 256 QAM 4 405000000 Hz 0.1 dBmV 42.1 dB 414 199
3 Locked 256 QAM 5 411000000 Hz 0.2 dBmV 42.1 dB 372 144
4 Locked 256 QAM 6 417000000 Hz 0.3 dBmV 42.2 dB 366 157
5 Locked 256 QAM 7 423000000 Hz 0.1 dBmV 42.1 dB 380 151
6 Locked 256 QAM 8 429000000 Hz -0.1 dBmV 41.9 dB 364 138
7 Locked 256 QAM 9 435000000 Hz -0.8 dBmV 41.4 dB 390 90
8 Locked 256 QAM 10 441000000 Hz -1.5 dBmV 40.9 dB 317 116
9 Locked 256 QAM 11 447000000 Hz -1.1 dBmV 41.2 dB 338 113
10 Locked 256 QAM 12 453000000 Hz -0.3 dBmV 41.8 dB 339 81
11 Locked 256 QAM 13 459000000 Hz 0.3 dBmV 42.1 dB 300 91
12 Locked 256 QAM 14 465000000 Hz 0.5 dBmV 42.3 dB 296 67
13 Locked 256 QAM 15 471000000 Hz 0.5 dBmV 42.3 dB 278 62
14 Locked 256 QAM 16 477000000 Hz 0.9 dBmV 42.4 dB 271 59
15 Locked 256 QAM 17 483000000 Hz 1 dBmV 42.5 dB 227 95
16 Locked 256 QAM 18 489000000 Hz 1.2 dBmV 42.6 dB 226 76
17 Locked 256 QAM 19 495000000 Hz 1 dBmV 42.1 dB 271 41
18 Locked 256 QAM 21 513000000 Hz 1.3 dBmV 42.6 dB 260 65
19 Locked 256 QAM 22 519000000 Hz 1.4 dBmV 42.7 dB 228 70
20 Locked 256 QAM 23 525000000 Hz 1.6 dBmV 42.7 dB 273 39
21 Locked 256 QAM 24 531000000 Hz 1.7 dBmV 42.5 dB 239 64
22 Locked 256 QAM 25 543000000 Hz 1.8 dBmV 42.9 dB 233 56
23 Locked 256 QAM 26 549000000 Hz 2 dBmV 42.9 dB 239 52
24 Locked 256 QAM 27 555000000 Hz 2.1 dBmV 42.9 dB 186 63
25 Locked 256 QAM 28 561000000 Hz 2.1 dBmV 42.9 dB 213 54
26 Locked 256 QAM 29 567000000 Hz 2.3 dBmV 43 dB 232 67
27 Locked 256 QAM 30 573000000 Hz 2.3 dBmV 42.9 dB 235 38
28 Locked 256 QAM 31 579000000 Hz 2.3 dBmV 43 dB 247 32
29 Locked 256 QAM 32 585000000 Hz 2 dBmV 42.9 dB 189 80
30 Locked 256 QAM 33 591000000 Hz 2.3 dBmV 43 dB 235 50
31 Locked 256 QAM 34 597000000 Hz 2.6 dBmV 43 dB 197 55
32 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 29200000 Hz 40.5 dBmV
2 Locked ATDMA 1 2560 Ksym/sec 10400000 Hz 42.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 16400000 Hz 39.8 dBmV
4 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 40.0 dBmV
5 Locked ATDMA 5 5120 Ksym/sec 35600000 Hz 40.8 dBmV
6 Locked ATDMA 6 2560 Ksym/sec 40400000 Hz 44.3 dBmV
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 48 688000000 Hz 3.28 dBmV 42.3 dB 1108 ~ 2987 10190679477 8017495853 723
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Event Log
Time Priority Description
Mon Mar 13 10:41:02 2023 Notice CM-STATUS message sent. Event Type Code: 24;
Mon Mar 13 10:40:08 2023 Notice CM-STATUS message sent. Event Type Code: 16;
XfinityAntoine
Official Employee
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1.4K Messages
2 years ago
Thanks for reaching out @rmaster! Are you getting these packet losses just on one device?
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EG
Expert
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110.3K Messages
2 years ago
@rmaster
The signal stats were in spec at that snapshot in time.
Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the CX80 gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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110.3K Messages
2 years ago
OK. Are there any more modem component RF error log entries being shown ? If so, please post them as well in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.
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