Visitor
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2 Messages
Losing connection to service multiple times a day at random times
Hello, I have been having issues with my internet since I started the service. I purchased my own modem (arris s33) and router (asus rt-ax86s) I have found the modem will lose connection to the xfinity service, the only way to fix it immediately is to disconnect both the power supply and the coax cable and reconnect them otherwise the service will come back but after an hour or two. I have already contacted live chat about the issue and they said they will send "advanced signals" and that I will "not experience this issue for the near future" which it happened again within 12 hrs. I also had a service tech come out and take a look at my lines, he replaced some old lines to my house and everything out to the wires is brand new, still did not fix the issue. My thought is its either an issue with the modem itself or the service at my location. I will post my modem's event logs and channels. Luckily my issue just happened again in the time it took me to type this out so these logs should be fresh.
Event Logs:
| 28/5/2023 19:57:19 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:19 |
3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:19 |
3 | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:20 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:20 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:23 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:23 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:25 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:25 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:27 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:27 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:34 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:45 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:45 |
3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:45 |
3 | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:57:59 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:58:26 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:59:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:59:32 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 19:59:38 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:01:25 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:01:27 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:01:37 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:01:44 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:01:50 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 28/5/2023 20:02:08 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/5/2023 20:02:28 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 28/5/2023 20:02:28 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 28/5/2023 20:02:28 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 31/12/1969 19:00:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:38 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/12/1969 19:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:20 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 31/12/1969 19:00:25 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:39 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:39 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:39 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/12/1969 19:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:20 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 31/12/1969 19:00:37 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:37 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:37 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 30/5/2023 18:57:38 |
3 | Successful LAN WebGUI login from 73.187.205.166 on 23/05/30 at 6:57 PM. |
| 30/5/2023 18:58:25 |
3 | Successful LAN WebGUI login from 73.187.205.166 on 23/05/30 at 6:58 PM. |
| 30/5/2023 19:12:44 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:44 |
3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:44 |
3 | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:45 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:45 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:46 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:47 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:50 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:12:51 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:00 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:00 |
3 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:00 |
3 | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:01 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:01 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:02 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:03 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:04 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:05 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:06 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:10 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:11 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:11 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:20 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:13:28 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:14:01 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:14:26 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:15:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:08 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:08 |
3 | Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:08 |
3 | 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:14 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:16 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:18 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:17:20 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
| 31/12/1969 19:00:27 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 30/5/2023 19:19:16 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 30/5/2023 19:19:16 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 30/5/2023 19:19:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 30/5/2023 19:19:21 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:19:28 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/5/2023 19:19:32 |
3 |
Successful LAN WebGUI login from 192.168.100.10 on 23/05/30 at 7:19 PM. |
Channels:
| Procedure | Status | Comment |
| Acquire Downstream Channel | 579000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 30 | Locked | QAM256 | 579000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| 1 | Locked | QAM256 | 393000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 2 | Locked | QAM256 | 399000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 3 | Locked | QAM256 | 405000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 4 | Locked | QAM256 | 411000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 5 | Locked | QAM256 | 417000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 6 | Locked | QAM256 | 423000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 7 | Locked | QAM256 | 429000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 8 | Locked | QAM256 | 435000000 Hz | 5 dBmV | 41 dB | 0 | 0 |
| 9 | Locked | QAM256 | 459000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 10 | Locked | QAM256 | 465000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 11 | Locked | QAM256 | 471000000 Hz | 6 dBmV | 41 dB | 0 | 0 |
| 12 | Locked | QAM256 | 477000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 13 | Locked | QAM256 | 483000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 14 | Locked | QAM256 | 489000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 15 | Locked | QAM256 | 495000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 16 | Locked | QAM256 | 501000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 17 | Locked | QAM256 | 507000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 18 | Locked | QAM256 | 513000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 19 | Locked | QAM256 | 519000000 Hz | 6 dBmV | 42 dB | 0 | 0 |
| 20 | Locked | QAM256 | 525000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 21 | Locked | QAM256 | 531000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 22 | Locked | QAM256 | 537000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 23 | Locked | QAM256 | 543000000 Hz | 5 dBmV | 42 dB | 0 | 0 |
| 24 | Locked | QAM256 | 549000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
| 25 | Locked | OFDM PLC | 690000000 Hz | 7 dBmV | 42 dB | 5260738 | 0 |
| 26 | Locked | QAM256 | 555000000 Hz | 4 dBmV | 41 dB | 0 | 0 |
| 27 | Locked | QAM256 | 561000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| 28 | Locked | QAM256 | 567000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| 29 | Locked | QAM256 | 573000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| 31 | Locked | QAM256 | 585000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| 32 | Locked | QAM256 | 591000000 Hz | 3 dBmV | 41 dB | 0 | 0 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 37 | Locked | SC-QAM | 16300000 Hz | 6400000 | 37.3 dBmV | |
| 38 | Locked | SC-QAM | 22800000 Hz | 6400000 | 38.5 dBmV | |
| 39 | Locked | SC-QAM | 29200000 Hz | 6400000 | 38.5 dBmV | |
| 40 | Locked | SC-QAM | 35600000 Hz | 6400000 | 38.5 dBmV | |
Current System Time:Tue May 30 19:21:57 2023
XfinityJeniece
Official Employee
•
3K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting your internet connection. I rely on my connection for work, so I can see how having that service interruption would be frustrating. We are here to help!
Just to confirm, do you have your modem connected to a power strip instead of directly into the wall as this can cause issues with the connection? Also, where is your modem located? Here is a link with details regarding the best modem placement to ensure you are getting the best connection, https://www.xfinity.com/support/articles/improve-your-wireless-home-network.
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