Losing connection to service multiple times a day at random times

Hello, I have been having issues with my internet since I started the service. I purchased my own modem (arris s33) and router (asus rt-ax86s) I have found the modem will lose connection to the xfinity service, the only way to fix it immediately is to disconnect both the power supply and the coax cable and reconnect them otherwise the service will come back but after an hour or two. I have already contacted live chat about the issue and they said they will send "advanced signals" and that I will "not experience this issue for the near future" which it happened again within 12 hrs. I also had a service tech come out and take a look at my lines, he replaced some old lines to my house and everything out to the wires is brand new, still did not fix the issue. My thought is its either an issue with the modem itself or the service at my location. I will post my modem's event logs and channels. Luckily my issue just happened again in the time it took me to type this out so these logs should be fresh.

Event Logs:

28/5/2023 19:57:19	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:19	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:19	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:20	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:20	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:23	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:23	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:25	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:25	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:27	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:27	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:34	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:45	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:45	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:45	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:57:59	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:58:26	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:59:03	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:59:32	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 19:59:38	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:01:25	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"]CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:01:27	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:01:37	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:01:44	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:01:50	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
28/5/2023 20:02:08	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
28/5/2023 20:02:28	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
28/5/2023 20:02:28	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
28/5/2023 20:02:28	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969 19:00:15	3	CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969 19:00:19	3	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:22	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969 19:00:38	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969 19:00:38	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969 19:00:38	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969 19:00:16	3	CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969 19:00:20	3	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:21	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969 19:00:25	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:39	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969 19:00:39	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969 19:00:39	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969 19:00:16	3	CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969 19:00:19	3	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:20	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969 19:00:35	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969 19:00:35	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969 19:00:35	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969 19:00:15	3	CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969 19:00:19	3	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:22	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969 19:00:37	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969 19:00:37	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969 19:00:37	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
30/5/2023 18:57:38	3	Successful LAN WebGUI login from 73.187.205.166 on 23/05/30 at 6:57 PM.
30/5/2023 18:58:25	3	Successful LAN WebGUI login from 73.187.205.166 on 23/05/30 at 6:58 PM.
30/5/2023 19:12:44	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:44	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:44	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:45	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:45	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:46	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:47	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:50	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:12:51	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:00	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:00	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:00	3	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:01	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:01	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:02	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:03	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:04	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:05	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:06	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:10	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:11	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:11	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:20	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:13:28	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:14:01	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:14:26	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:15:03	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:08	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:08	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:08	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:14	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:16	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:18	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:17:20	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:15	3	CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969 19:00:19	3	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 19:00:22	3	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz.
31/12/1969 19:00:27	6	Honoring MDD; IP provisioning mode = IPv6
30/5/2023 19:19:16	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
30/5/2023 19:19:16	3	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
30/5/2023 19:19:16	3	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
30/5/2023 19:19:21	6	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:19:28	3	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
30/5/2023 19:19:32	3	Successful LAN WebGUI login from 192.168.100.10 on 23/05/30 at 7:19 PM.

Channels:

Procedure	Status	Comment
Acquire Downstream Channel	579000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
30	Locked	QAM256	579000000 Hz	3 dBmV	41 dB	0	0
1	Locked	QAM256	393000000 Hz	5 dBmV	41 dB	0	0
2	Locked	QAM256	399000000 Hz	5 dBmV	41 dB	0	0
3	Locked	QAM256	405000000 Hz	5 dBmV	41 dB	0	0
4	Locked	QAM256	411000000 Hz	5 dBmV	41 dB	0	0
5	Locked	QAM256	417000000 Hz	5 dBmV	41 dB	0	0
6	Locked	QAM256	423000000 Hz	5 dBmV	41 dB	0	0
7	Locked	QAM256	429000000 Hz	5 dBmV	41 dB	0	0
8	Locked	QAM256	435000000 Hz	5 dBmV	41 dB	0	0
9	Locked	QAM256	459000000 Hz	6 dBmV	42 dB	0	0
10	Locked	QAM256	465000000 Hz	6 dBmV	42 dB	0	0
11	Locked	QAM256	471000000 Hz	6 dBmV	41 dB	0	0
12	Locked	QAM256	477000000 Hz	6 dBmV	42 dB	0	0
13	Locked	QAM256	483000000 Hz	6 dBmV	42 dB	0	0
14	Locked	QAM256	489000000 Hz	6 dBmV	42 dB	0	0
15	Locked	QAM256	495000000 Hz	6 dBmV	42 dB	0	0
16	Locked	QAM256	501000000 Hz	6 dBmV	42 dB	0	0
17	Locked	QAM256	507000000 Hz	6 dBmV	42 dB	0	0
18	Locked	QAM256	513000000 Hz	6 dBmV	42 dB	0	0
19	Locked	QAM256	519000000 Hz	6 dBmV	42 dB	0	0
20	Locked	QAM256	525000000 Hz	5 dBmV	42 dB	0	0
21	Locked	QAM256	531000000 Hz	5 dBmV	42 dB	0	0
22	Locked	QAM256	537000000 Hz	5 dBmV	42 dB	0	0
23	Locked	QAM256	543000000 Hz	5 dBmV	42 dB	0	0
24	Locked	QAM256	549000000 Hz	4 dBmV	41 dB	0	0
25	Locked	OFDM PLC	690000000 Hz	7 dBmV	42 dB	5260738	0
26	Locked	QAM256	555000000 Hz	4 dBmV	41 dB	0	0
27	Locked	QAM256	561000000 Hz	3 dBmV	41 dB	0	0
28	Locked	QAM256	567000000 Hz	3 dBmV	41 dB	0	0
29	Locked	QAM256	573000000 Hz	3 dBmV	41 dB	0	0
31	Locked	QAM256	585000000 Hz	3 dBmV	41 dB	0	0
32	Locked	QAM256	591000000 Hz	3 dBmV	41 dB	0	0

Upstream Bonded Channels
Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
37	Locked	SC-QAM	16300000 Hz	6400000	37.3 dBmV
38	Locked	SC-QAM	22800000 Hz	6400000	38.5 dBmV
39	Locked	SC-QAM	29200000 Hz	6400000	38.5 dBmV
40	Locked	SC-QAM	35600000 Hz	6400000	38.5 dBmV

Current System Time:Tue May 30 19:21:57 2023

Responses

XfinityJeniece

Official Employee

•

3K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting your internet connection. I rely on my connection for work, so I can see how having that service interruption would be frustrating. We are here to help!

Just to confirm, do you have your modem connected to a power strip instead of directly into the wall as this can cause issues with the connection? Also, where is your modem located? Here is a link with details regarding the best modem placement to ensure you are getting the best connection, https://www.xfinity.com/support/articles/improve-your-wireless-home-network.

shopey923

Visitor

•

2 Messages

@XfinityJeniece The modem is plugged directly into the wall. As for location it is in our home office room. The issue isn't getting connection to our WiFi router, it is the modem losing connection to the Xfinity service itself, my modem and wifi router are two separate devices.

2 years ago

CCDanny

Recognized Contributor

•

238 Messages

Thank you for letting us know. I would like to check into your account further as well as the notes from the visit and interractions with us.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

I no longer work for Comcast.

2 years ago

Your Home Network

shopey923

Losing connection to service multiple times a day at random times

XfinityJeniece

shopey923

CCDanny

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