Losing connection several times a day due to upstream signal power fluctuations
I cannot tell how frustrated I am with the poor service Xfinity is providing! I am having constant connection loose that it impossible to work.
I have been monitoring my modems status and noticed some time when the modem recovers from a disconnect the upstream signal power for at least one channel shows close to 54 dbmv. The usual values are between 27 and 31 dbmv!
I am pretty sure it is something that network engineers need to fix but there is no way for me to reach them. And it has been super frustrating trying to explain the issue to phone agents that always want to restart my modem!!! Also, the issue is getting worst when the temperature is getting warmer. I have heard there are devices in the network that compensate for the loss of signal power when the wire temperature increases. I suspect those might be faulty but again I cannot find anyone to talk to that can understand the issue and can fix it.
I greatly appreciate any help getting my life back to normal!