T

Visitor

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2 Messages

Wed, Aug 4, 2021 12:04 AM

Long Lag On Some Sites

I'm having the same problem mentioned in this post where my speed tests seem fast but there is often a huge amount of lag when loading certain websites, particularly google but sometimes even on xfinity pages themselves (I see requests simply timeout).

I'm using my own modem and router and tests suggest it's not a problem with either the router config or the modem*.  Anyone else besides the original poster and the recent followup having similar issues? Solutions?

I figure it's either some kind of account setting, an attempt to introduce clever caching by xfinity that I've routed around (e.g. because I'm using google's DNS servers) or it's an issue with the way xfinity's network is configured in this area. On edit it occurs to me that it could be that xfinity is dropping packets in between my recently wired for xfinity apartment complex and the rest of their system.  Anyone else having this issue?  Solutions?

Even if you don't have a solution if you are experiencing a similar problem please reply with your general location ( I live in the city of Auburn Hills outside Detroit) since it might be an issue only affecting this region (e.g. poorly configured google co-location) and if we can narrow it down maybe we can get a network tech to take a look at it.

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*:  I'm using the same router config I had before switching to xfinity where this problem didn't occur (though frequent outages did) and it doesn't seem to happen when I use wireless data on my phone.  I've also ran both speedtests, pings and traceroutes that convince me that either the delay isn't between me and xfinity (small possibility it's an extreme heisenbug).

Responses

Visitor

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2 Messages

2 m ago

I've seen some posts about issues with lag on godaddy sites.  I'm thinking it's a different issue since my own domains seem to work fine and they are registered (tho neither hosting or DNS is with godaddy) and I'm guessing that's some kind of DNS issue but figured I might mention it.

Also these more general complaints about fast download but slow web-browsing seem like they might be related.

Official Employee

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110 Messages

2 m ago

Hello @TruePath, thanks for reaching out for help on our forums! We're sorry to hear that you're experiencing a slow intermittent connection with your internet service. You've reached the right team to help and we can certainly assist with this connection concern. Were there also any other troubleshooting steps you have tried to resolve this issue? We want to make sure to avoid having you repeat any unnecessary steps? 

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