averyfollett's profile

New Poster

 • 

4 Messages

Fri, Jan 1, 2021 4:00 PM

Issues with loading Google services

Hi, I am having problems with Google services such as Gmail and YouTube being extremely slow to load on my network. I have Xfinity Gigabit 1000/35 speeds to the home and my primary computer usually hits 400+ down/40+ up so speed should not be a factor in this problem even though I'd prefer to have it closer to 1000 down since that's what I'm paying for. Regardless, any device on my home network (ethernet or wireless) often has problems loading these Google services at a normal speed. It should only take 5 seconds or so to load the page, but it usually takes me upwards of 45 seconds before I can see my inbox or YouTube thumbnails appear. I have similar issues on a few other sites, but most work just fine. Like I said, I experience this same issue on my phone, and other family members also complain about this.

We are using the XB6 modem/router and a Netgear AC2100 as an access point to get more ethernet ports.

Here's what I've tried:

  • Rebooting the XB6
  • Resetting the XB6
  • Disabling the AC2100 (so I can only connect directly to the XB6)
  • Resetting browsers (primarily Chrome)
  • Disabling any extensions or other programs that might interfere with the internet access on the device
  • Having an Xfinity tech come to the house to inspect the cabling/gateway
    • He said everything was running completely normally and nothing on their end
  • Months of troubleshooting at this point...

What's my next step? What do people recommend trying?

Responses

Again

Expert

 • 

25.8K Messages

6 m ago

@averyfollett 

Have you considered it might be Googles servers and nothing to do with your Comcast connection?  If every other place you travel is loading quickly, chances are it's Google.

New Poster

 • 

4 Messages

6 m ago

No, I have been finding more problems recently that show it's not just Google. I'll get a notification on my phone a few times a day saying that 1Password failed to sync. I also get notifications on my computer that Microsoft needs to fix a problem with my account and it has me sign into my Microsoft account again to verify my license or something. These both support my claims of intermittent connection problems with certain servers. There are some websites and services I've never had issues with, but apparently there are many where I am not able to reach them at certain times throughout the day.

 

Edit: This is even an issue with the Xfinity website/forums. Sometimes I have to wait 1min+ for the page to load, but each page takes a minimum of 20 seconds to fully load.

New Poster

 • 

4 Messages

6 m ago

I will also mention that we were using our own Netgear CM1100 modem before and never had these issues. However we were not able to hit more than 300-400 mbps download so we figured we'd try renting an XB6 to see the performance difference.

New Poster

 • 

4 Messages

6 m ago

@Again I have identified some traceroute problems with specifically Google sites. Basically the first hop returns properly and the rest (up to 30) are 

*        *        *     Request timed out.

Every non-Google site I've tested so far has returned in under 10 hops, however my experiences with some of these other sites is different on other devices.

Visitor

 • 

2 Messages

10 d ago

I started having this issue in the last couple of months. Everything said in the OP is happening to me (now it has spread to firefox, amazon, and a whole host of other sites). I KNOW it is an Xfnity Modem problem because I have no problems with my laptop and work laptop on every other network. I almost purchased a new PC because I thought it had stopped working, but it seems to be something with Windows 10 update and security on the Xfinity modem network (they gave me a new modem, too). My iPad works for these sites but these are apps which are different. My internet intermittently stops working several times a day which causes the one thing work--my iPad--to have to 'forget' the network and join again to get service. I had not rebooted my modem in a long time until in April when I now reboot at least twice a day. Today, I called Xfinity for help, went through the process of restarting the modem AGAIN with a promise for a callback. No callback. Called again and was told I was on the waiting list and would be called in 11-17 minutes. That was four HOURS ago. Deregulating the telecomm industry continues to screw over the average customer. 

Visitor

 • 

2 Messages

@user_148491 

I am now posting a solution--chuck the Xfinity router and buy your own router/modem combo. It will be pricey right now, but you will save money in the long run. I saw this solution on another buried and dead Xfinity thread (hmmm. . .) and ran with it. I bought a Netgear AC1750 for $149 which is LESS that a year's worth on Xfinity modem rental. After some rough starts--not getting called back to activate the modem--it is working. Once it was up, I opened my laptop, reinstalled Chrome, and bam! I can use Google and much more. 

New to the Community?

Start Here