Visitor
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2 Messages
Location trouble
We've been having trouble with location based apps such as casino gambling. We keep getting the notification that we are outside of Michigan (and we are not) and this prevents us from playing. This has happened on all devices (tablet, laptop, pc) and we've even had techs out twice. They've replaced the router and a connection from outside to the router. They've checked the line from the box to the pole. We've also cleared cache, cookies, restarted, re-installed. Nothing is working and the problem is getting worse. What the heck is going on and why can't this be resolved????
Accepted Solution
EG
Expert
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107.7K Messages
3 years ago
You likely received a new / different WAN (public) IP address assigned to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area. Comcast shuffles blocks of IP addresses around the country all the time.
ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it.
https://www.maxmind.com/en/geoip-location-correction
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
https://support.google.com/websearch/contact/ip/
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
(edited)
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XfinityVianney
Official Employee
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1.8K Messages
3 years ago
Hi, @user_985b2f. I see you've reached out before, swap devices, and even had a tech out. With that said, you are still running into this location issue. Have you tried any of the steps provided above? If so, have you seen a change?
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user_9da05c
Visitor
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1 Message
3 years ago
The same thing is happening to me. I can't play on my casino site bc it says geolocation problems. This is so frustrating bc it's been going on for 2 weeks now. it's happening to my phone and laptop and tablet. This problem started as soon as I got the new xfinity router. Someone please help us
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EG
Expert
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107.7K Messages
3 years ago
@user_9da05c Have you seen this earlier post ?;
https://forums.xfinity.com/conversations/your-home-network/location-trouble/62352c85c0176926fec5703d?commentId=6235e661c0176926fec5798d
The original poster has not returned. 2-month-old marked "Solved" dead thread is now being closed.
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