Live Person

Why can't I speak with a live person?? I think it's a joke that you're stuck speaking with an AI agent when you call and when you try to do a chat. I've been with Xfinity for many years now, and I've never dealt with the mess I've dealt with the past 2 weeks. I realize they're doing updates but to not be able to speak with someone to find out any type of information is ridiculous. I work in a healthcare call center and work from home and I have lost two days of work my connection has been in and out. And I continue to get the text messages that says it'll be completed within the day which is a joke. Basically it's saying during business hours I won't have my internet but then when it's time for the guys to clock out then I can have my internet back that is ridiculous. Xfinity should have live people on the payroll that can at least answer a phone or communicate with a customer I understand that things happen and sometimes things take longer than expected but it would be nice to be able to speak with somebody rather than have a robot tell me the same answer and then hang up on you! And after dealing with this headache maybe it's time I switch service providers because definitely shows what Xfinity thinks about its customers when you can't even speak to someone.