Skip to main content
user_a3oobs
1st Topic

Visitor

 • 

1 Message

09/28/2026 1:38 PM

Outages

There has been an update in my neighborhood that started last week. I work for healthcare call center so I need my internet. Now this is week number two and I have no internet when I need it, I can't reach a live person through the chat nor the phone. I think that is horrible customer service that you can't speak to a live person at Xfinity this AI [Edited: “Profanity”] just takes you round and round in circles, so it is not useful at all! I just need a live person to let me know any type of time frame on when is this stupid update going to be finished because again I work for a healthcare call center and I have to have my internet I work from home.

Question

 • 

Updated 

2 hours ago

 • Edited

5

1

0

Oldest First
Selected Oldest First
XfinityAdrienne

Official Employee

 • 

2.3K Messages

2 hours ago

Good Morning, @user_a3oobs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your connection, it certainly is not what we want for our customers. I know how important it is to have a solid connection within the home as my entire household relies on the connection. I would be more than happy to dive further into troubleshooting with you, and ensure that the services are online. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

0

forum icon

New to the Community?

Start Here