Visitor
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1 Message
Live agent
I had no problem connecting my phone to my new Internet. But I cannot get my laptop to connect. It is asking for a pass key. What does that mean?
Visitor
•
1 Message
I had no problem connecting my phone to my new Internet. But I cannot get my laptop to connect. It is asking for a pass key. What does that mean?
EG
Expert
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122K Messages
2 days ago
Use the same WiFi network/security key that you are using for the phone.
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XfinityJanelle
Official Employee
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2.5K Messages
10 hours ago
Hey @user_dvrt7z , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance. It would be the same as what you used on your phone as mentioned by @EG. If it is a laptop that has Windows it could be asking for a passkey for that if one was set up since you are trying to make a change. I have had that pop up on my laptop. Do you have a picture you could provide that doesn't have personal information to help identify what you are seeing?
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