5 Messages
line trouble
I'm having my internet connection drop upwards of 5 times a day.
This has been going on for about 4 weeks and is getting worse.
I've restarted everything several times, forgotten and rejoined my wifi connection on my laptop, restarted the laptop, you name it.
It still happens.
I need a tech to come out and inspect my line outside.
How do I get that to happen?
EG
Expert
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106K Messages
2 months ago
First. As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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106K Messages
2 months ago
Quite welcome !
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EG
Expert
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106K Messages
2 months ago
OK here are some tips for improving WiFi performance;
http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal
https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd804f16
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting?linkId=180985598
There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !
https://www.cnet.com/how-to/home-networking-explained-part-2-optimizing-your-wi-fi-network/
https://www.smallnetbuilder.com/wireless/wireless-features/wi-fi-ping-spikes-causes-and-fixes/
(edited)
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EG
Expert
•
106K Messages
2 months ago
@user_9e7442
My pleasure !
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