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Dendros
1st Topic

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5 Messages

Thursday, November 21st, 2024 10:25 PM

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latest XB8 firmware website?

Is there a website that shows when firmware’s were released? I’m trying to troubleshoot an issue which has been occurring over the past two months.

Question

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Updated 

7 months ago

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EG

Expert

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111.5K Messages

8 months ago

They don't have one. Please describe the issue you are having in detail.

And / or please start here if you wish;


https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

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Dendros

Visitor

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5 Messages

Recently three of my IOT devices begin working, intermittently. They drop off the network randomly.  Some days two will drop off, other days, one will drop off.  Other days, all three will drop off. They all will show up again on the network. These devices control lighting in my house.  I have a Apple, home network, but they are not dropping out of just Apple, home. They’re dropping off of the Wi-Fi connection, so that even the parent app for the company does not work.  Nothing has been added, or removed from the network.

(edited)

8 months ago

0

XfinityAldrik

Official Employee

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2.2K Messages

Thank you for clarifying that @Dendros! Are other devices in the home also experiencing this issue? Have you noticed if all devices lose connection at the same time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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Dendros

Visitor

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5 Messages

Other devices are not experiencing the same issue.  These three devices are all tied to remote light switches.  They all intermittently lose network access.  The firmware for the switches has not changes in about 6 months, leading me and the lighting manufacturer to believe it was a change with the router firmware.

7 months ago

0

XfinityThomasA

Official Employee

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2.5K Messages

 

Dendros - Let's take a closer look and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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