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user_flnative81
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Thursday, September 5th, 2024 10:29 PM

Latency

Has anyone been able to get a resolution to the high latency issues?? 

I think I’m going to cancel. You can’t even get a human it’s a constant merry go round 

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2 months ago

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XfinityJorge

Official Employee

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1.7K Messages

2 months ago

 

user_flnative81 Greetings. Thank you so much for using our Forums and our team is here happy to help with the connection issues you are having. Can you please send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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user_flnative81

2 Messages

Done. Although I doubt you will find a solution 

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2 months ago

EG

Expert

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106.9K Messages

2 months ago

@user_flnative81 @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_msj3qd

1 Message

Just tried to access some kind of tech support for this and couldn't make my way to a human and the automated agent thinks all is well. I've bene running a continuous ping test in the background and latency spikes every minute or two. I can't conduct video calls. log in here to see that it's a pretty widespread issue. @Xfinity Support what are you doing about this?

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2 months ago

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