1 Message

Mon, May 10, 2021 4:31 AM


I work from home for Amazon.  For many months now I have had intermittent latency issues with Comcast that cause both calls and chats fo drop. When I do the connection test built into their vpn, it always says there are none. But the problem persists and is now jeopardizing my job. I have had multiple routers, tech.calls and escalations up to corporate with no change other than for a short period after the techs are out here.  I bought a new net gear nighthawk router just in case; no difference.  Is is possible that having more than one device on my router or having more than one computer at a time running could be the problem?  I am desperate for answers. I can’t afford to lose my job. Any input would be appreciated. Thank you. 

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Official Employee


220 Messages

1 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team about the lag, it’s great we can connect this way! I want to make sure you are having the best experience with our internet service, especially where your job is concerned. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.




87.2K Messages

1 m ago

Please start here if you wish;



Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Think that will ever happen ?????....................

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