Regular Visitor
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9 Messages
Laggy and Slow Internet
I live in the West Bloomfield area in Michigan. Internet was great a couple months ago but has been terrible in recent weeks. Every time a scheduled a technician to come out a day later I got a text saying "the problem in our area is fixed." Then a few hours later internet is slow and laggy again. So, when is service going to improve in my area?
Please don't suggest resetting the modem. I already do that several times per day. If there's no answer to my question we're moving to ATT. I can't stand my Xfinity internet any longer. After like 25+ years or so with Comcast/Xfinity.
So, when is my service going to improve?
Thx
XfinityJanelle
Official Employee
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1.5K Messages
1 month ago
Hey @Chrisan , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Chrisan
Regular Visitor
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9 Messages
1 month ago
Thanks, but I don't see a "direct message chat" icon?
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