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user_75a596
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Thursday, September 23rd, 2021 1:23 AM

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Kindle fire can’t connect to internet

I have a kindle fire HD. I have updated the software for the kindle, reset the device and modem. Airplane mode is off. The kindle connects to WIFI but says no internet. Anyone have the same issue?

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3 years ago

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MNtundraRET

Gold Problem Solver

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5.9K Messages

4 years ago

Does your Kindle see the Comcast site?   How strong is the signal?

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user_75a596

Visitor

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2 Messages

4 years ago

My kindle will not connect to the internet

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XfinityJosephA

Official Employee

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1.7K Messages

4 years ago

Hello, @user_75a596, I am sorry you can’t connect to Wi-Fi while using your Kindle Fire. I know this type of issue can be a headache. Have you tried resetting your modem and can any other devices in your home connect to Wi-Fi?

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user_727253

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2 Messages

3 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_727253, thanks for reaching out to us for help with your Wi-Fi connection. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
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3 years ago

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