Visitor
•
1 Message
Keep dropping from teams calls
Hi , I have the blast internet plan . I’m not a tech savvy person. I now work from home 100% of the time . I am on Microsoft team calls basically all day . I constantly freeze , robot and get dropped from teams calls- even the non video calls . It’s getting to the point where it’s interfering w my job . Would upgrading my plan correct this issue ??I have prob 15 devices between phones , tvs , tablets etc connecting yo internet on daily basis .
EG
Expert
•
110K Messages
3 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
user_1a3361
Visitor
•
1 Message
3 years ago
I am having the same issue. I called Xfinity and they reset my machine from their end, but still having the issue. Has your issue been resolved?
(edited)
0
0
XfinityBenjaminM
Official Employee
•
2K Messages
3 years ago
@user_13584a Hello! Thank you for reaching out to us here on our Community Forums page. We can definitely take a look at what is going with your internet connection. Can you please send us a Private Message with your full name and address? Here are some instructions on how to do that in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to speaking to you there.
0
0
EG
Expert
•
110K Messages
3 years ago
@XfinityBenjaminM
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... They haven't even returned back here yet to confirm that they tried those tips that I gave them.... This is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
@user_13584a
Have you had a chance yet to see if any of those tips at that link that I gave you apply ?
0
0