1 Message
jitter and packet loss causing video call disruptions
I have had issues with video calls freezing since I "upgraded" my service ~3 months ago. Using various speed test apps I see some issues with Jitter and packet loss.
I was using an xfi modem/router (happens on the xfi router and my own mesh network). Recently I upgraded the router to a Netgear Nighthawk, and a new - Wifi7 mesh network and still have the same issues.
Can I talk to a human about this? I can't get routed to a human through the assistant.
XfinityJorge
Official Employee
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2.1K Messages
4 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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109.8K Messages
4 days ago
@user_0ubqvy @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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