Hello @user_48670e, I know how important it is to have these ports open. Are you renting one of our modems? If so, follow these steps
How to Add a Port Forward with an xFi Gateway
Open the Xfinity app and sign in with your Xfinity ID and password.
Select the Connect tab.
Select your network.
Select Advanced Settings under More Options.
Select Port Forwarding from the menu.
Select Add Port Forward. Note: If you've previously set up a port forward from your Gateway's Admin Tool (http://10.0.0.1), you should see it listed in the Port Forwarding Settings.
Choose the household device for the port forward you're setting up from the drop-down list of connected devices. Note: If you don't see the device listed, it may not be connected to your home network.
Choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specific port numbers, ranges and/or protocols.
Select Apply Changes to complete the setup of the port forward.
The device you set up for this port forward can now use these settings. Note: If you're unsure which port settings to choose, reference the device manual or the application you're trying to use. Opening unnecessary ports isn't recommended, as it may pose a security risk.
CCMike1
Retired Employee
•
933 Messages
3 years ago
Hello @user_48670e, I know how important it is to have these ports open. Are you renting one of our modems? If so, follow these steps
How to Add a Port Forward with an xFi Gateway
Note: If you've previously set up a port forward from your Gateway's Admin Tool (http://10.0.0.1), you should see it listed in the Port Forwarding Settings.
Note: If you don't see the device listed, it may not be connected to your home network.
Note: If you're unsure which port settings to choose, reference the device manual or the application you're trying to use. Opening unnecessary ports isn't recommended, as it may pose a security risk.
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