Issues

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Hello @Facemob1982! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance! Where the tips from one of our experts helpful to you? Please let us know if you still have the connection problem, so we can get you taken care of! 

@Facemob1982 

Did you have a chance to try any of the self troubleshooting tips in the link that I gave to you ?