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Sunday, September 1st, 2024 1:17 AM

Issues with self-bought modem

Hello,

I bought a Motorola MB 8600 (supports up to 1000 down and 700 up) and set it up recently using the Xfinity app. My plan is half a gig down and when I tested my Internet with my previous XB7 gateway, it was 550 down and 100 up as expected. However, once I installed the new modem. I started getting speeds of 6 to 700 down and five up, and I tested with multiple devices.  I am just wondering if anybody knows what is happening and how I can fix it. I want it to be according with my plan.

Official Employee

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564 Messages

2 months ago

Good evening @user_cgq7ii. Can you confirm if those tests were done on a wired or wireless connection? 

Contributor

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16 Messages

2 months ago

The Motorola MB8600 doesn't support the 'next gen' upload speeds I don't believe. There are few non-Xfinity devices that do.

1 Message

2 months ago

I had a similar experience, 5 d 21 up. in my case I cold booted the modem and router and restored my connectivity.

Official Employee

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1.7K Messages

Thank you so much user_5l1kls for reaching out to our team, and we are here happy to help. We appreciate you sharing your experience and how it helped you. If there is anything we can do please let us know. 

 

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