Visitor
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2 Messages
Issues with internet going out offten
The amount my internet is out, which is approx once every week for at a minimum half the day is unacceptable. I wish I could get Verizon here in Royersford. Verizon is most definitely superior to Comcast.
EG
Expert
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112.8K Messages
28 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityKei
Official Employee
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1.8K Messages
28 days ago
@user_caep1k Thanks for bringing your concerns to our attention. Once a week is definitely not the experience we want for you. Our team is here to help resolve your connection concerns. Can you tell us more about your current setup? Do you have a separate router, amplifier, Wi-Fi extenders or splitters connected?
Does the modem power off when the connection drops?
Do you have to perform any troubleshooting steps or does the connection come back on its own?
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