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SilviaR87
1st Topic
1st Reply

3 Messages

Sunday, January 7th, 2024 12:34 AM

Closed

Issues with Epic Online Gaming Service

I’ve had SO MANY issues with connecting to Epic Online services for Fortnite and I thought it may be my account. My son is NOW having the same issues and he hasn’t had it happen before. He’s on a different console on a different TV. Process of elimination is the internet. Makes me think something on my router updated causing issues. I’ve tried to resolve it with Epic support to no availability. I’ve tried many things for my account and end up just frustrated. I’ve been with Xfinity for a very long time and I am about ready to switch. Constant issues with THEIR router and now this. 

Question

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Updated 

1 year ago

 • Edited

303

1

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SilviaR87

3 Messages

1 year ago

My friends haven’t even heard of this issue until now unless the epic servers are down. Nobody else has an issue besides those on my internet. 

3

0

XfinityJohnG

Official Employee

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1.8K Messages

Thank you for reaching out to us here @SilviaR87. I would be happy to look into any internet issue from here for you. Could you send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

kevinlyle

1 Message

I am also having this issue, have you been able to resolve it?

1 year ago

0

XfinityKatie

Official Employee

 • 

744 Messages

@kevinlyle we want to ensure you can enjoy your online gaming experience without issue. Are you only having issues with Epic games specifically, or any other gaming services impacted? Is one specific game impacted, or multiple titles?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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