New Poster
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7 Messages
Issues with claiming free xfi pods
I recently upgraded to the pro plan which includes a storm ready and up to 2 free xfi pods. The app says:
"Analysis of your WiFi shows an xFi Pod would help expand coverage in your home. Get one today, included with your internet.
Claim my Pod>"
I click on the link and get another screen that says:
"As part of your xFi Complete service, your Whole Home WiFi Evaluation determined that your home WiFi could use a boost. An xFi Pod can extend your network..." etc
I click Redeem Your Pod and get
Looks like you aren't eligible for this offer Don't worry, you can still purchase an xFi Pod to pair with you xFi Gateway. Shop Pods"
What in the world am I doing wrong?
user_p3nv8a
New Poster
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7 Messages
12 days ago
App Clearly says scan was done and it recommends the free pod(s) are included with you service.
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EG
Expert
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112.2K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.3K Messages
7 days ago
user_p3nv8a Hello there! Thank you so much for reaching out on Xfinity Forums. I appreciate your patience, and I'm sorry for the trouble you are experiencing trying to order Wi-Fi pods. Please be assured you reached the right person to assist you. Can you please Direct Message me your first and last name, along with your full service address, so that I can assist you further?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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