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KFPanda
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2 Messages

Sunday, June 19th, 2022 6:48 PM

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Is XFinity blocking some AWS IPs?

I cannot play eFootball for a month. The game cannot connect to any online mode. Is XFinity blocking some AWS IPs? eFootball doesuse lots of AWS EC2s. If I switched my PC to use Verizon, everything works properly.

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3 years ago

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CCTravis

Problem Solver

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546 Messages

3 years ago

Hey there, @KFPanda

I do not see anything specific to blocking of AWS IP's, but any blocking would be addressed with Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

You ma also find some helpful fixes here in the Community. For example, here - https://forums.xfinity.com/conversations/your-home-network/comcast-is-blocking-ip-with-no-justification/602dadcdc5375f08cdd3d8b6

I hope you find this helpful. If you need further assistance, just let us know😀

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KFPanda

Visitor

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2 Messages

@XfinityTravis​

When I use Xfinity, the game cannot connect to the game's update server and the ip address is 26:90:be20:f6:100:d27c:80ce:2100

Can anyone from Xfinity have a check if they can connect when they are using Xfinity network in WA. I tried to contact customer service and they are all in India.

3 years ago

0

XfinityJessicaA

Official Employee

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330 Messages

Thanks for checking in with us. I'd be happy to send some signals to see if that helps. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

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